Privacy Policy

Port City Fulfillment Center

Effective Date: November 3, 2026

Port City Fulfillment Center (“Port City,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you provide when visiting our website, https://portcityfulfillment.com/, or contacting us regarding our logistics and fulfillment services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when completing a contact form, requesting pricing, or communicating with our company.

This information may include:

• Your name
• Company or business name
• Email address
• Telephone number
• Services you are interested in
• Estimated freight volume
• Shipment details and logistics requirements
• Other information included in your message

We may also collect limited technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We use information collected through our website to:

• Respond to inquiries and requests for information
• Provide pricing estimates and service availability
• Discuss cross-docking, warehousing, fulfillment, trailer parking, and freight handling services
• Communicate with existing and prospective customers
• Coordinate requested logistics services
• Improve website functionality and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal obligations

We use information for legitimate business purposes related to our operations and the services you request.

3. Contact Forms and Pricing Requests

When you submit a contact form or request pricing through our website, the information you provide is transmitted to our company for review and follow-up.

Submitting a form does not create a contractual agreement or guarantee service availability or pricing.

Please do not submit Social Security numbers, payment card information, passwords, or other highly sensitive personal information through our general website forms.

4. Sharing of Information

We may share information when reasonably necessary to respond to your request, provide services, or operate our business.

This may include sharing relevant information with:

• Employees and authorized representatives
• Service providers supporting our website, communications, and business operations
• Transportation companies, carriers, or logistics partners involved in requested services
• Colonial Diversified, our affiliated company, when an inquiry involves customs examination support or related services
• Government authorities when disclosure is required by applicable law or legal process

We do not disclose customer information to unrelated third parties for their independent marketing purposes unless authorized or otherwise permitted by applicable law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, maintain security, and understand how visitors interact with the site.

Depending on the technologies enabled, cookies may help us:

• Maintain website functionality
• Remember certain browser preferences
• Analyze website traffic and performance
• Identify technical issues
• Protect against spam and unauthorized activity

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

If third-party analytics or advertising technologies are enabled, additional disclosures and privacy choices may apply.

6. Data Security

We take reasonable administrative and technical measures designed to protect information collected through our website against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure